Can I shop online?
Yes! We are excited to introduce our Story Essentials online boutique to all of our clients. Our online catalog is only an extension of our boutique. New clients are encouraged to book a virtual fitting or visit the shop, so our lingerie experts can determine proper sizing & style for every incredible body.
What is your online return policy?
All purchases on our online boutique are final sale. We decided this is the best policy in order to best serve our clients & insure the high quality products.
Do you carry my size?
We are proud to offer a wide range of bra sizes & styles. At Story Essentials you can find band sizes ranging from 28-44 and cup sizes A-J. If we do not have your specific style in store, we are happy to assist you with a special order. Additionally, we stock garments in sizes XS-XL.
Should I make a fitting appointment?
Although walk-ins are always welcome, we encourage making an appointment for a bra fitting. By making an appointment, we can insure that that there is a fitting specialist on staff and you will receive a personal one-on-one shopping experience without interruption. There is no fee for a private fitting. Plan on spending a minimum of 30-45 minutes at the store. Click here to schedule a bra fitting.
Can I try on lingerie?
Yes! In fact we recommend that you try on different styles and sizes to find which best works for you. We carry over 50 brands, and sizes vary across each brand (i.e. a garment designed and constructed in France may differ from a garment created in Denmark). We require customers to wear underwear when trying on bathing suits, panties, and bottoms.
What price points should I expect in store?
Everything we carry in the boutique is expertly designed and constructed of the highest quality materials available. When it comes to lingerie we believe that quality tops quantity, every time. A bra constructed of high quality cotton, spandex, lace and underwire will long outlive its bargain counterpart. Here at Story Essentials we are crazy about lingerie and it is important for us to represent artists and designers that share our enthusiasm. The bras we carry in the boutique range from $80.00 - $350.00 depending on the brand.
Do you offer discounted merchandise or storewide sales?
Very rarely do we offer store wide sales or discounted merchandise. We offer $5.00 off a new bra when you donate an old one to our Everyone's Covered Program. Follow us on Instagram for flash sales and holiday specials.
Can I get a refund on merchandise?
Story Essential wants you to feel amazing and love what you buy at the boutique. If you find you are unhappy with a recent purchase you may bring it back to the store within 7 days with all original tags attached for an even exchange or store credit. For additional questions regarding returns and exchanges we recommend reviewing our return & exchange policy.